Description
🎙 Guest: Praveen Khurana 🎧 Host: Abhinav Gupta Praveen Khurana, VP of Digital Customer Success at Salesforce , joins us for an inspiring conversation on the evolution of learning, the future of AI-driven customer success, and what it means to stay adaptable in an ever-changing tech world. 💡 In this episode, we dive into: Growing up in a military family and lessons in adaptability The shift from on-prem LMS to Trailhead’s gamified learning Inside stories from India’s first computerized election (1998) The future of AI in learning and digital success engineering Salesforce’s unified vision for Trailhead, community, and customer success How to stay creative and relevant in the AI age His community work through Our Sparsh and why teaching keeps him grounded 📚 Mentions: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue – by Nick Mehta Creativity, Inc. – by Ed Catmull ✨ "Be a lifelong student — your curiosity is your career’s biggest asset." — Praveen Khurana 🔗 Explore more episodes of TAGS Podcast: https://linktr.ee/tags_podcast